Frequently Asked Questions

Shipping & Delivery

  • Free Domestic Shipping: Available for orders over $50 (exclusions apply for select items).
  • International Orders: Duties/taxes may apply based on destination. Customers are responsible for these charges.

Returns & Exchanges

  • Policy: Unworn, unaltered items with tags can be exchanged for store credit within 7 days of receipt. Final sale items (e.g., personalized pieces) are excluded.
  • Process: Initiate returns via our Return Portal.

Product Care

  • Jewelry: Clean with a soft cloth; avoid exposure to water, chemicals, or perfumes.
  • Storage: Keep in original packaging to prevent tarnishing.

Orders & Payments

  • Payment Methods: Secure checkout via credit card, PayPal, or Apple Pay.
  • Order Modifications: Contact us immediately for changes; post-payment adjustments may not be possible.

Warranty

  • Coverage: 2-year limited warranty against manufacturing defects. Excludes damage from misuse or wear.

International Customers

  • Flow Commerce: Orders outside the U.S. are processed via Flow Commerce, which handles customs and logistics.

For more details, visit our Help Center.